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The Christ Hospital Health Network has been named a recipient of the Consumer Loyalty “Best In Class” Award, which recognizes the top 100 U.S. healthcare organizations for patient loyalty. The award is given by NRC Health and is based on consumer ratings, including Net Promoter Score, brand perception, and NRC Health’s Human Understanding Metric.
Debbie Hayes, President and CEO of The Christ Hospital Health Network, said, “Our dedicated team consistently purses excellence in innovative and affordable care which is why so many of our patients remain loyal to The Christ Hospital Health Network. Our community recognizes the exceptional care our team provides with every interaction within our network. We are honored to accept this award on behalf of our team’s commitment to do everything it takes to fulfill our mission and consistently evolve by creating an environment that provides value to our patients, their families and for this community as a whole.”
To be considered for the award, organizations must receive at least 150 Top-of-Mind mentions in NRC Health’s national Market Insights study, which surveys 310,000 people annually between April 1, 2024, and March 31, 2025.
Helen Hrdy, Chief Operating Officer at NRC Health, stated, “The recipients of our 2025 Consumer Loyalty Best in Class Award set the standard for excellence. Their unwavering focus on Human Understanding and creating meaningful healthcare experiences has built enduring loyalty among the patients they serve. Their achievement is an inspiration to healthcare organizations across the country.”
The Christ Hospital Health Network operates an acute care hospital in Mt. Auburn, a remote hospital in Liberty Township, eight outpatient centers, and numerous medical offices throughout the region. The network employs more than 1,300 physicians and over 7,200 staff members. It was recognized by U.S. News & World Report as the top hospital in the Cincinnati region and was included in Newsweek’s World’s Best Hospitals list for 2025.
NRC Health has been working with healthcare organizations for over four decades to improve patient experiences and was recently recognized with the 2025 Best in KLAS Award for Healthcare Experience Management.
For a complete list of the 2025 Consumer Loyalty Award winners, visit the NRC Health website here.
